Quality Management

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A simple and understandable definition of Quality Management is as follows: It is a method that ensures everything necessary to design, develop, and implement a product/service are not only effective, but also efficient. Product quality is one of the main concerns with which Quality Management deals with. However, the way in which one goes to work with achieving this product quality is just as important.

Components of Quality Management

The four main components of Quality Management are:

  • Quality planning
  • Quality control
  • Quality assurance
  • Quality improvement

Quality Management uses the above components in order to achieve more consistent quality.

Quality Improvement techniques

Important methods and techniques applied in Quality Management:

  • ISO 9004:2000 – Guidelines for performance improvement.
  • Quality Function Deployment (QFD), also known as the House of Quality approach.
  • Continual Improvement.
  • Six Sigma – all about Statistical Process Control (SPC)
  • Plan Do Check Act cycle (PDCA) for quality control purposes.
  • Six Sigma's DMAIC method (Design, Measure, Analyze, Improve, Control) for more general improvement purposes.
  • Quality Circle - a group (people oriented) approach to improvement.
  • Total Quality Management (TQM) is a management strategy aimed at embedding awareness of quality in all organizational processes.
  • TRIZ - "Theory of inventive problem solving"
  • Business process reengineering (BPR), a management approach aiming at 'clean slate' improvements (i.e. ignoring existing practices).

Quality Management Terms

Some terms which are deemed important when working with Quality Management are as follows:

  • The difference between Quality Improvement and Quality Control must be noted. Quality Improvement is the purposeful change of a process to improve the reliability of achieving different outcomes.
  • Quality control is the ongoing effort of maintaining the integrity of a certain process. This in turn retains the reliability of achieving an outcome.
  • Quality Assurance can be described as the specific actions that are necessary to provide enough confidence. This confidence will in part ensure that the product/service will satisfy the basic requirements for quality.

Read more about the Basic Principles of Total Quality Management

Read more about ISO 9000 ISO 9001 standards for Quality Management.

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